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NoteBurner Software FAQS

Common Questions

  • Q1. Haven't received any emails with registration information?

    After the payment is confirmed, you will receive an email with registration Email and Code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted. Or please contact Paddle to check the status of your payment.

  • Q2. Received the registration information, but there is nowhere to download the program?

    Please download the program you've purchased form our Download Center.

  • Q3. Can I pay with PayPal?

    Yes, our products support PayPal to pay for the order.

  • Q4. What should I do if I accidently purchased the wrong product?

    Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

  • Q5. Is the code available on both Windows version and Mac version of NoteBurner programs?

    Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

  • Q6. I want to buy several copies of NoteBurner programs, can I get a discount on my order?

    Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

  • Q7. What can I do if I get the message "Invalid Code" when trying to register?

    First please make sure that you have downloaded the right program. And the registration information is case sensitive. So please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q8. I have problem in updating my program to the latest version?

    If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program from our Download Center.

  • Q9. Can I update to the latest version without paying again?

    Yes, you will get free Technical Support and free updates once you have purchased our program.

  • Q10. Does NoteBurner work with the latest computer system version?

    Yes, all of our programs including Spotify Music Converter, iTunes Audio Converter, Line Music Converter are compatible with the latest Windows and Mac OS. Please download the latest versions of them from our Download Center.

  • Q11. What are the differences between a trial version and a registered version?

    NoteBurner provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions.( Learn More )

  • Q12. What is your refund policy?

    In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

  • Q13. What's the difference between 1-Month Plan, 1-Year Plan, and Lifetime Plan?

    We provide three license plans to meet your requirements for the different usage times of NoteBurner products (Win & Mac). For more detailed info, please refer to this guide.

Apple Music Converter FAQs

  • Q1. How to register iTunes Audio Converter?

    Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q3. How to solve the problem that NoteBurner fails to read iTunes library?

    Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

    Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

  • Q4. Why the output file is only 3 minutes long?

    It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

  • Q5. What kind of audio formats could be converted?

    Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

  • Q6. How to solve the problem of "Conversion Failed"?

    For this error, we have some suggestions for you, please try and check if they help to fix this issue. ( Learn More )

  • Q7. What should I pay attention while using iTunes Audio Converter?

    You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

  • Q8. Where can I get the converted files?

    The converted files are stored in the output folder. Go to the "Converted" section in the left side and find the output audio.

  • Q9. The output audio quality is unsatisfied, how to improve the output quality?

    Please update your program to the latest version. If the problem persists, please set the output format as AACC and bitrate as 320kbps to have a try. To customize the output format, please click the "Setting" button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, please contact our support for further help.

  • Q10. The output files have several short breaks of silence when played back?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q11. 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q12. How to organize the output audio into Artist / Album folders?

    Before converting, please click the setting button on the top-right corner, and then check the box of the "Artist/ Album" after Output Organized. Now, NoteBurner program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users' needs.

  • Q13. What to do if your Mac sound is not working after using NoteBurner?

    The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

  • Q14. How to do if there is no sound in the output audio on Windows?

    Please open iTunes Preferences by clicking " Edit >> Preferences" and choose the " Playback", then select " Windows Audio Session" from the drop-down list of " Play Audio Using" and click "OK". After that, close iTunes and launch NoteBurner to convert those songs again.

Spotify Music Converter FAQs

  • Q1. How to register NoteBurner Spotify Music Converter?

    Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

    2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

    3. Please check if your license has expired. If so, please renew your license.

    4. Should the problem persist, please contact us by e-mail at [email protected] for help.

  • Q3. Why am I limited to convert the first 3 minutes of each audio?

    It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

  • Q4. What's the function of "Intelligent Mode"?

    Intelligent Mode is a combination of Spotify Record Mode and YouTube Download Mode. When you choose "Intelligent Mode" in the setting window, the conversion rate would be increased a lot thus you can get the Spotify tracks as needed.

  • Q5. How many songs can I import to NoteBurner Spotify Music Converter at one time?

    Currently NoteBurner Spotify Music Converter supports being added to 500 songs at most at one time.

    If you want to convert a playlist with more than 500 songs, please open the playlist on Spotify, select all files in the playlist and then drag & drop them to NoteBurner program for converting.

    Or we advise you to create some new playlists and separately add them for batch conversion.

  • Q6. Can I sort out the output audios by Artist > Album > Title?

    Yes, you can. Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

  • Q7. The output audio quality is unsatisfying. How can I improve it?

    If you are not satisfied with the output quality, please slow down the conversion speed to 1X for a try. Should the issue persist, please contact us by e-mail at [email protected] for help.

  • Q8. What can I do if the volume of some converted songs are lower than the volume of original ones?

    If you want to download the songs in full volume, we suggest you can change the setting in Spotify. The most important thing is to uncheck the" Set the same volume level for all songs“ box in spotify. You can find the box through: "..." > Edit > Preferences... > SHOW ADVANCED SETTINGS.

  • Q9. Solutions to Failed 1001, 1002, 1004, and more.

    Note: If multiple devices are logged in with the same Spotify account, please make sure you are selecting "This Computer" to play the audio on Spotify when downloading Spotify music with NoteBurner program.

    1. Failed Code 1001: Please refer to our Solutions to Failed 1001.

    2. Failed Code 1002: Please refer to our Solutions to Failed 1002.

    3. Failed Code 1004: Please refer to our Solutions to Error 1004.

    For More Failed Code Solutions, please refer to this page

    If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

  • Q10. What to do if your Mac sound is not working after using NoteBurner?

    The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

  • Q11. How to solve the problem of "Conversion Failed" on Mac?

    For this error, we have some suggestions for you, please try and check if they help to fix this issue. (Learn more)

Amazon Music Recorder FAQs

  • Q1. How to register NoteBurner Amazon Music Recorder?

    Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

    2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

    3. Should the problem persists, please contact us by e-mail at [email protected] for help.

  • Q3. Why am I limited to convert the first 3 minutes of each audio?

    It's the limitation of trial version. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

  • Q4. What kind of music does NoteBurner Amazon Music Recorder support converting and exporting to?

    NoteBurner Amazon Music Recorder supports converting Amazon music, albums, playlists to MP3/AAC/WAV/FLAC/AIFF.

  • Q5. How to sort out the output audios by Artist or Album?

    Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

  • Q6. Does NoteBurner Amazon Music Recorder support to convert Amazon HD Songs?

    Yes. NoteBurner Amazon Music Recorder can retain up to Amazon Ultra HD audio quality after conversion.

Line Music Converter FAQs

  • Q1. How to register NoteBurner Line Music?

    Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner Line Music Converter.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

    2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

    3. Should the problem persists, please contact us by e-mail at [email protected] for help.

  • Q3. Why am I limited to convert the first 3 minutes of each audio?

    It's the limitation of trial version. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

  • Q4. Do I need the Line Music desktop application installed on my computer?

    No, the program can convert the music directly from the built-in web player. No other application needs to be installed.

  • Q5. What's the difference among the three subscription plans - 1 month, 12 months, and lifetime?

    There are 3 types of subscription plans for your choice (1-month/ 12-month/ lifetime). Your plan will determine how long you can use the program to convert the full track from Line Music. Each license can be used on one device only.

    The license for 1-month & 12-month plan are auto-renew. If you don't need it anymore, you can cancel the auto-renewal at any time.