After the payment is confirmed, you will receive an email with registration Email and Code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

Please download the program you've purchased form our Download Center.

Yes, our products support PayPal to pay for the order.

Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.

Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

First please make sure that you have downloaded the right program. And the registration information is case sensitive. So please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program from our Download Center.

Yes, you will get free Technical Support and free updates once you have purchased our program.

Yes, all of our programs including Spotify Music Converter, iTunes Audio Converter, Line Music Converter are compatible with the latest Windows and Mac OS. Please download the latest versions of them from our Download Center.

NoteBurner provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions.( Learn More )

After renewal, you'll need to activate NoteBurner again with the new license, by going to "Menu > Register > Change Account" and entering the new license.

In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

We provide three license plans to meet your requirements for the different usage times of NoteBurner products (Win & Mac). For more detailed info, please refer to this guide.

When your NoteBurner monthly or yearly plan was renewed, you'll receive a receipt showing the name of AudioKit 1M or AudioKit 12. ( Learn More )

In the initial interface of NoteBurner, you are ganna to choose which music port you want to download - from the music app, or from the music web player. ( Learn More )

Your NoteBurner software may not install successfully. Please refer to this solution.

Please make sure that you are using the latest version of the program. If not, please download the latest one on Download Center.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Please check if your license has expired. If so, please renew your license.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

Intelligent Mode is a combination of Spotify Record Mode and YouTube Download Mode, or a combination of WebPlayer Download and YouTube Download Mode. It depends on which download mode you've selected previously.

Currently NoteBurner Spotify Music Converter supports being added to 500 songs at most at one time.

If you want to convert a playlist with more than 500 songs, please open the playlist on Spotify, select all files in the playlist and then drag & drop them to NoteBurner program for converting.

Or we advise you to create some new playlists and separately add them for batch conversion.

Yes, you can. Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

If you are not satisfied with the output quality, please choose the "AUTO" output format to save the best original sound quality. Should the issue persist, please contact us by e-mail at [email protected] for help.

If you want to download the songs in full volume, we suggest you can change the setting in Spotify. The most important thing is to uncheck the" Set the same volume level for all songs" box in spotify. You can find the box through: "..." > Edit > Preferences... > SHOW ADVANCED SETTINGS.

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

"Failed 1000" means your program is occurring an unknown error and it can't convert Spotify music successfully. Please try again later.

These mean that NoteBurner converts songs timeout or other errors. Please reopen NoteBurner, then convert the music songs again.

If multiple devices are logged into the same Spotify account and play music at the same time, then you will get the Failed code "1007". Please make sure you are selecting "This Computer" to play the audio on Spotify when using NoteBurner program.

NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode. Please use "Spotify Record" as conversion mode for a try.

NoteBurner fails to launch the Spotify app, please try to reinstall your Spotify to check whether the issue can be fixed.

Spotify fails to play your music. For this error, please try and check if the this tips help to fix this issue.

For "Failed 1032", please allow NoteBurner to control the "Music" app by following this guide.

NoteBurner has no permission to read/execute/write/delete files on your selected output folder. Please change a different "Output Path" and select "None" on the "Output Organized" before you start conversion.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

The output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Sorry to hear that your Spotify account has suspended. We explained the problem in detail. For this issue, please check Spotify Account Suspended.

Please choose to download songs from "Spotify Web Player", then go to the "Setting" window and choose "WebPlayer Download" conversion mode to convert songs at up to 10X faster speed. Learn More >>

Make sure your computer connect with the audio-output device successfully, and also make sure the songs can be properly played on Spotify.

Please try to use the Spotify web player download mode and this should be fixed. Our developers are working on it urgently.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

The converted files are stored in the output folder. Go to the "Converted" section in the left side and find the output audio.

Please update your program to the latest version. If the problem persists, please choose the "iTunes App" download mode, then go to the settings window, and select "iTunes Record" mode and "AUTO" format have a try. If the output quality is still unsatisfied after such settings, please contact our support for further help.

Before converting, please click the Settings button at the lower left corner, and then check the box of the "Artist/Album" after Output Organized. Now, NoteBurner program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users' needs.

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

Please open iTunes Preferences by clicking " Edit >> Preferences" and choose the " Playback", then select " Windows Audio Session" from the drop-down list of " Play Audio Using" and click "OK". After that, close iTunes and launch NoteBurner to convert those songs again.

"Failed 1000" means your program is occurring an unknown error and it can't convert Apple Music successfully. We suggest you can try again later.

NoteBurner may convert songs timeout or other errors. Please reopen NoteBurner, then convert the music songs again.

Multiple devices may be logged into the same iTunes account and play music at the same time, please make sure you are using iTunes on this computer alone while running NoteBurner.

NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode. Please choose "iTunes Record" as conversion mode on the setting window.

NoteBurner fails to launch the iTunes app. Please reinstall your iTunes to check whether the issue can be fixed.

The Failed code "1102" means that iTunes fails to play your music. For this error, please try and check if the following this tips to fix this issue.

For "Failed 1032", please allow NoteBurner to control the "Music" app by following this guide.

For this error code, please run NoteBurner program with administrator right, go to the "Settings" window, change a different output path, and choose "None" under "Output Organized" for a try.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

Failed 4106 means the output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Make sure your computer connect with the audio-output device successfully, and also make sure the songs can be properly played on iTunes.

Please uninstall the Music app, which you previously downloaded from Microsoft Store. We are still upgrading the program to be compatible with the Music app Windows version.

There may be caches on your NoteBurner. Please click "Menu > Clear Cache" on NoteBurner, then try again.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

NoteBurner Amazon Music Recorder supports converting Amazon Music, albums, playlists to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

Yes. NoteBurner Amazon Music Recorder can retain up to Amazon Ultra HD audio quality after conversion.

"Failed 1000" means your program is occurring an unknown error and it can't convert Amazon Music successfully. Please try again later.

These mean that NoteBurner converts songs timeout or other errors. Please reopen NoteBurner, then convert the music songs again.

If multiple devices are logged into the same Amazon Music account and play music at the same time, then you will get the Failed code "1007". Please make sure you are using Amazon Music on this computer alone while running NoteBurner.

NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode. Please use "Amazon Record" as conversion mode for a try.

NoteBurner fails to launch the Amazon Music app, please try to reinstall your Amazon Music app to check whether the issue can be fixed.

Amazon Music app fails to play your music. For this error, please try and check if the this tips help to fix this issue.

For "Failed 1032", please allow NoteBurner to control the "Music" app by following this guide.

NoteBurner has no permission to read/execute/write/delete files on your selected output folder. Please change a different "Output Path" and select "None" on the "Output Organized" before you start conversion.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

The output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Please choose to download songs from "Amazon Music Web Player", then go to the "Settings" window and choose "WebPlayer Download" conversion mode to convert songs at up to 10X faster speed. Learn More >>

Make sure your computer connect with the audio-output device successfully, and also make sure the songs can be properly played on Amazon Music.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

NoteBurner Tidal Music Converter supports converting Tidal music, albums, playlists, artists to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

Yes. NoteBurner Tidal Music Converter supports to download Tidal HiFi and Master songs, and it can retain up to Tidal HiFi & Master Quality after conversion. Please choose "AUTO" output format if needed.

"Failed 1000" means your program is occurring an unknown error and it can't convert Tidal Music successfully. Please try again later.

These mean that NoteBurner converts songs timeout or other errors. Please reopen NoteBurner, then convert the music songs again.

If multiple devices are logged into the same Tidal Music account and play music at the same time, then you will get the Failed code "1200". Please make sure you are using Tidal Music on this computer alone while running NoteBurner.

NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode. Please use "Tidal Record" as conversion mode for a try.

NoteBurner fails to launch the Tidal Music app, please try to reinstall your Tidal Music app to check whether the issue can be fixed.

Tidal Music app fails to play your music. For this error, please try and check if the this tips help to fix this issue.

For "Failed 1032", please allow NoteBurner to control the "Music" app by following this guide.

NoteBurner has no permission to read/execute/write/delete files on your selected output folder. Please change a different "Output Path" and select "None" on the "Output Organized" before you start conversion.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

The output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Failed 6105 means NoteBurner failed to download songs from Tidal Free account. ( Learn More )

Please choose to download songs from "Tidal Web Player", then go to the "Settings" window and choose "WebPlayer Download" conversion mode to convert songs at up to 10X faster speed.

Make sure your computer connect with the audio-output device successfully, and also make sure the songs can be properly played on Tidal.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

NoteBurner YouTube Music Converter supports converting YouTube Music songs, albums, playlists to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Before converting, please go to the output settings of NoteBurner (on the bottom left) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

NoteBurner Music One Converter supports converting songs & playlists from Spotify, Apple Music, Amazon Music, Tidal, YouTube Music, Deezer, Pandora Music, Line Music, YouTube, SoundCloud, Dailymotion, and Vimeo to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Before converting, please go to the output settings of NoteBurner (on the bottom left) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

"Failed 1000" means your program is occurring an unknown error and it can't convert streaming music successfully. Please try again later.

These mean that NoteBurner converts songs timeout or other errors. Please reopen NoteBurner, then convert the music songs again.

If multiple devices are logged into the same streaming music account and play music at the same time, then you will get the Failed code "1007". Please make sure you are using the streaming music on this computer alone while running NoteBurner.

NoteBurner encountered errors like query no match, query failure, download failure under "YouTube Download" conversion mode. Please use "Streaming Music Record" as conversion mode for a try.

NoteBurner fails to launch the streaming music app, please try to reinstall your streaming music app to check whether the issue can be fixed.

Streaming Music app fails to play your music. For this error, please try and check if the this tips help to fix this issue.

For "Failed 1032", please allow NoteBurner to control the "Music" app by following this guide.

NoteBurner has no permission to read/execute/write/delete files on your selected output folder. Please change a different "Output Path" and select "None" on the "Output Organized" before you start conversion.

For Failed 4003, it's caused by the insufficient disk space. Please also try to free up some space on the output path of NoteBurner.

The output file is too large to save into your FAT disk. Please choose another output path and do not select your FAT disk.

Make sure your computer connect with the audio-output device successfully, and also make sure the songs can be properly played on streamin gmusic app.

Please uninstall the Music app, which you previously downloaded from Microsoft Store. We are still upgrading the program to be compatible with the Music app Windows version.

Failed 6105 means NoteBurner failed to download songs from Tidal Free account. ( Learn More )

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

NoteBurner Deezer Music Converter supports converting Deezer Music songs, albums, playlists to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Before converting, please go to the output settings of NoteBurner (on the bottom left) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner Line Music Converter.

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Should the problem persists, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

No, the program can convert the music directly from the built-in web player. No other application needs to be installed.

There are 3 types of subscription plans for your choice (1-month/ 12-month/ lifetime). Your plan will determine how long you can use the program to convert the full track from Line Music. Each license can be used on one device only.

The license for 1-month & 12-month plan are auto-renew. If you don't need it anymore, you can cancel the auto-renewal at any time.