NoteBurner Music One FAQs

Q1. How to register NoteBurner Music One?

Install the latest version of NoteBurner Music One on your computer. Then launch NoteBurner. Directly click the "Sign In" icon (on the bottom left), and there will be a registration popup dialog, where you can copy and paste the registration email and license code as below.

Q2. What can I do if I get the message "Invalid Code" when trying to register?

1. Please make sure you are running the right program. Please download the latest version of NoteBurner through Download Center.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank before or after the registration email and license code.

3. Please check if your license has expired. If so, please renew your license.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

Q3. Why am I limited to convert the first 1 minute of each audio?

The trial version limits to convert the first 1 minute of each song. To unlock the restriction, please purchase a license. If you already bought a license, please register the program to get access to the full version.

Q4. What kind of music does NoteBurner Music One support converting and exporting to?

NoteBurner Music One Converter supports converting songs & playlists from Spotify, Apple Music, Amazon Music, Tidal, YouTube Music, Deezer, Pandora Music, Line Music, YouTube, SoundCloud, Dailymotion, Vimeo, and Veoh to MP3/AAC/WAV/FLAC/AIFF/ALAC.

Q5. How to sort out the output audios by Artist or Album?

Open NoteBurner Music One Converter, click the "Settings" icon at the lower left corner, in which you can choose how you'd like the output files to be organized - "Artist/Album", "Artist", "Album", "Album/Artist", "None", or "Playlist". If you select "None", all the converted YouTube Music songs would be saved under the same folder.

Q15. Solutions to Failed 1106?

Cause: No audio-output device installed on your device, and your music songs fail to play.

Solution: Make sure your computer connect with the audio-output device successfully. Then try to start playing a song on the streaming music app. Once the music songs can be played properly, start conversion on NoteBurner.

Q16. Solutions to Failed 6024?

Cause: Both iTunes and (Apple) Music apps are installed on your device. NoteBurner failed to run properly.

Solution: Please uninstall the Music app, which you previously downloaded from Microsoft Store. We are still upgrading the program to be compatible with the Music app Windows version.

Q17. Solutions to Failed 6105?

After April 10, 2024, Tidal (in the United States) has removed the Free plan. Instead, they're offering a 30-day trial where you can listen to up to 1000 songs.

In other words, if you try to download more than 1000 songs from a Tidal trial account using NoteBurner, it won't work and cause Failed 6105.

Note: If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

• What's your WindowsOS or macOS?
• Which stream music service did you choose to convert?
• What's the output format and settings you chose?
• Does the problem happen to streaming music app or streaming music web player?
• Does the problem happen to a certain audio file or to all audio files?
• Please send us the log files of NoteBurner:


• Method 1: You can directly send us the Feedback with the logs attached.





• Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop up folder.








Haven't resolved your problem after trying above methods? Feel free to contact us via Email: support [at] noteburner.com (replace [at] as @ before sending message).