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NoteBurner iTunes Audio Converter FAQs

Q1. How to register iTunes Audio Converter?

Please refer to this guide to register NoteBurner program effortlessly: How to register NoteBurner programs with registration code provided.

Q2. What can I do if I get the message "Invalid Code" when trying to register?

First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the E-mail and Code into the registration popup dialog. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

Q3. How to solve the problem that NoteBurner fails to read iTunes library?

Please make sure you have downloaded the music to your computer, and it can play normally in iTunes/Music. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

If you have downloaded the music to your computer, but the program still fails to read them. Please follow these steps to fix this issue:

  • Uninstall NoteBurner from your computer
  • Delete "iTunes Music Library.xml" from the folder. For mac users, you can find the file through: your home directory –> Music –> iTunes. For Windows users: C:\Users\username\Music\iTunes
  • Download and install NoteBurner from Download Center (don't start NoteBurner)
  • Start iTunes and play a song to automatically generate .xml file
  • Close iTunes and start NoteBurner

Q4. Why the output file is only 3 minutes long?

It's the limitation of the trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Q5. What kind of audio formats could be converted?

Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

Q6. How to solve the problem of "Conversion Failed"?

For this error, we have some suggestions for you, please try and check if they help to fix this issue.

1. Please make sure the original audio can be played on iTunes/ Music normally, and your computer is well authorized with the same Apple ID that you used when downloading those songs.

2. For Mac users, should you encounter any of the situations as described below, please try the detailed steps to check whether the issue can be fixed:

-- Situation 1: The songs play for about 20 seconds in iTunes/Music and then skip to the next song for converting and end up with “conversion failure”.

Solution: Please check whether there is an external audio device connected with your computer while conversion. If so, please disconnect it (including the audio devices connected by Bluetooth, like speakers or headphones). Then restart your computer and convert the songs again.

-- Situation 2: Conversion progress for a single song performs normally but fails when it is almost completed.

Solution: For macOS 10.15 users, please go to System Files -> Security & Privacy to see if Files and Folders has been granted access to the relevant Documents directory. If it’s not found here, please perform the reset operation.

Search “Terminal” in finder and open it up. In the Terminal application, execute the following command to reset the access permissions of Documents.
tccutil reset SystemPolicyDocumentsFolder "com.noteburner.drmmusicconverter"

-- For other situations, please refer to this guide to delete the driver file under "/Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver", then reboot your Mac and retry.

Haven't resolved your problem after trying the above methods? Feel free to contact us via Email: [email protected].

Q7. What should I pay attention while using iTunes Audio Converter?

You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

Q8. Where can I get the converted files?

The converted files are stored in the output folder. Go to the "Converted" section in the left side and find the output audio.

Q9. The output audio quality is unsatisfied, how to improve the output quality?

Please update your program to the latest version. If the problem persists, please set the output format as AAC and bitrate as 320kbps to have a try. To customize the output format, please click the Setting button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, please contact our support for further help.

Q10. How to solve the problem that the output files have several short breaks of silence when played back?

Please disable the Crossfade Songs in iTunes > Preferences > Playback.

Q12. How to organize the output audio into Artist / Album folders?

Before converting, please click the Setting button on the top-right corner, and then check the box of the "Artist/ Album" after Output Organized. Now, NoteBurner program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users' needs.

Q13. What to do if your Mac sound is not working after using NoteBurner?

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

Q14. How to do if there is no sound in the output audio on Windows?

Please open iTunes Preferences by clicking "Edit >> Preferences" and choose the "Playback", then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch NoteBurner to convert those songs again.

itunes audio settings

Haven't resolved your problem after trying above methods? Feel free to contact us via Email: support [at] (replace [at] as @ before sending message).