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NoteBurner iTunes Audio Converter FAQs

Q1. How to register iTunes Audio Converter?

Launch NoteBurner iTunes Audio Converter and click the Sign In icon or go to Menu > Register in the upper-right corner. In the registration window, enter your email and register code, then click Register.

Q2. What can I do if I encounter registration failures?

1. Please make sure you are running the right program.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank after the registration email and license code.

3. This registration code can only be used on one device. If it’s already activated on another device, please sign out of or deactivate that device first, then try again.

4. Should the problem persist, please contact us by e-mail at [email protected] for help.

Q3. How to solve the problem that NoteBurner fails to read iTunes library?

Please make sure you have downloaded the music to your computer, and it can play normally in iTunes/Music. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

If you have downloaded the music to your computer, but the program still fails to read them. Please follow these steps to fix this issue:

  • Uninstall NoteBurner from your computer
  • Delete the ".xml" from the folder.

    • For macOS 11 or later, you can go to folder "~Music/Music", it should be named as "Music Library.musiclibrary".

      • find xml

    • For macOS 10.14 or earlier, you can find the "iTunes Library.xml" file through: your home directory –> Music –> iTunes.

      • find xml

    • For Windows users: C:\Users\username\Music\iTunes

  • Download and install NoteBurner from Download Center (don't start NoteBurner)
  • Start iTunes/Music and play a song to automatically generate ".xml" file
  • Close iTunes/Music and start NoteBurner

Q4. Why the output file is only 1 minute long?

It's the limitation of the trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

Q5. What kind of audio formats could be converted?

Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music and audiobooks, music files you purchased, audiobooks you bought from Audible, etc.

Q6. What should I pay attention to while using iTunes Audio Converter?

You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

Q7. Where can I get the converted files?

Yes, you can. Before converting, please go to the output settings of NoteBurner (on the bottom left corner) and click "Output Organized", then choose the "Artist / Album / Playlist / Genre / Year / Disc Number" in the drop-down list.

Q8. The output audio quality is unsatisfactory, how to improve the output quality?

Please update your program to the latest version. If the problem persists, please choose the "iTunes App" source, then go to the settings window, and select "iTunes Record" mode and "Recommend" format have a try. If the output quality is still unsatisfactory after such settings, please contact our support for further help.

Q9. How to organize the output folder into Artist, Album, Title or others?

Before converting, please go to the output settings of NoteBurner (on the bottom left corner) and click "Output Organized", then choose the "Artist / Album / Playlist / Genre / Year / Disc Number" in the drop-down list.

Q10. What to do if your Mac sound is not working after using NoteBurner?

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?".

Q11. How to do if there is no sound in the output audio on Windows?

Please open iTunes Preferences by clicking "Edit >> Preferences" and choose the "Playback", then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch NoteBurner to convert those songs again.

itunes audio settings

Q12. I can't log into the Apple Music web player, why?

There may be caches on your NoteBurner. Please click "Menu > Clear Cache" on NoteBurner, then try again.

Clear Cache

Q13. What should I do if the music conversion fails?

Solution 1. Make sure you are properly signed in to your music account and that your subscription is active and working normally.

Solution 2. Check for updates: Make sure you are using the latest version of NoteBurner iTunes Audio Converter. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 3. Clear the Cache

Basic Cache Cleaning: Go to NoteBurner's Menu > Clear Cache.

clear cache

Complete Cache Removal:

For Windows PC:

1. Open the following folder: C:\Users\USERNAME\AppData\Roaming\ Find the folder for the corresponding program.

2. Delete the program folder.

3. Restart the program and try again.

For Mac:

1. Open Finder.

2. From the top menu bar, select Go > Go to Folder..., or press Command + Shift + G.

3. Enter the following path: ~/Library/Application Support/

4. Find the folder for the corresponding program, delete the program folder, then restart the program and try again.

Solution 4. Try switching to another download mode, such as App Mode or Web Player Mode, and then retry the conversion.

Solution 5. Check for updates: Make sure you are using the latest version of your NoteBurner program. Go to Menu and select Check for Updates to see if a newer version is available.

Solution 6. Check whether your current IP address or region is subject to any restrictions. If you’re using a VPN, try turning it off or switching to a different server/region, then try again.

Q14. Need Further Assistance? Contact Us!

If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

  • What's your Windows OS or macOS? And what is your iTunes version?
  • What's the error message you've received?
  • What kind of audio are you converting? Apple Music, DRM-ed audiobooks, iTunes purchased audio or ordinary audio files?
  • Which source did you select—App or Web Player? What output format and audio quality did you choose?
  • Please send us the log files of NoteBurner:

    • Method 1: You can directly send us the Feedback with the logs attached.

      • send log files via feedback

    • Method 2: You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File, and manually send us all the log files in the pop-up folder.

      • send log files via email

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