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Why Is Apple Music Not Working? Fix 8 Common Glitches!

Updated on: November 14, 2024
Category: Apple Music Tips

Apple Music offers access to over 100 million songs, curated playlists, and personalized recommendations. With it, you can enjoy features like spatial audio, high-quality lossless audio, and live radio hosted by your favorite artists. If you have a subscription, you can download songs for offline listening and easily sync with your Apple devices. While Apple Music delivers a rich music experience, sometimes you may experience issues with it not working properly. But don't worry, this article summarizes the top 8 common Apple Music not working glitches and multiple solutions. A professional Apple Music downloader is also shared here. Read on to get your Apple Music back to work!

Fix Apple Music not working

Part 1. Why Is My Apple Music Not Working on PC/Mac/iPad/Phone?

Because of operational issues or other external factors, it's not rare for Apple Music to sometimes not work. To solve the issues, you have better first understand why is Apple Music not working. Below is a list of common reasons, let's take a look!

  • Poor internet connection
  • Like other programs, Apple Music needs a stable connection to stream music as well. If your connection is weak or unstable, it may fail to load or play music properly.

  • Account or Subscription Issues
  • If your Apple Music subscription has expired or there’s an issue with your Apple ID, the service might not work as expected. Make sure your subscription is active and your account details are correct.

  • Corrupted Files or Cache
  • Sometimes, downloaded files corruption or the app cache may lead to playback issues. Clearing the cache or re-downloading songs can often resolve this.

  • Outdated App or Device Software
  • Apple Music may not work if you’re using an outdated version of the app or operating system because updates often include fixes for bugs that could be affecting performance.

  • Device or App Glitch
  • Minor software glitches with your device or app can cause Apple Music to malfunction. Restarting the app or the device can refresh the system and fix these issues.

  • Apple Server Issues
  • It's rare for an Apple server to go down or be under maintenance. But when it does, there's nothing you can do but wait for a technician to fix it.

    Now we have an idea of what is causing Apple Music not to work. So let's get to the point and learn to fix some common issues step by step.

    Part 2. 8 Common Apple Music Not Working Issues and Solutions

    2.1 Can't Download Any Song from Apple Music?

    If you're unable to download songs from Apple Music, consider these solutions:

    Solution 1: Ensure that your Apple Music subscription is active. You can go to "Settings" > [your name] > "Subscriptions" to see your subscription status in Apple Music.

    Solution 2: Check your Wi-Fi or cellular connection to ensure you have a stable internet connection.

    Solution 3: Make sure you have enough storage space on your device to download music. Go to "Settings" > "General" > "Storage" to check your available storage. Delete unnecessary files or apps to free up space and re-download.

    Solution 4: Sometimes signing out of your Apple ID in the app and then signing back in or restarting your device can resolve some issues.

    view Apple Music subscription

    2.2 Apple Music Not Streaming?

    This can be caused by network or connection problems, low storage, etc. You can try the following solutions:

    Solution 1: Ensure a stable internet connection by testing another app or website.

    Solution 2: Free up space on your device if storage is low, as it might affect app performance.

    Solution 3: Wait until the library finishes syncing or updating before playing music.

    Solution 4: Check your Bluetooth connection and avoid any accidental touches that might interrupt playback.

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    2.3 Can't Access Apple Music Catalog Despite Having a Subscription?

    When you click on a song in Apple Music, it prompts you to choose a subscription plan first, but you actually already have a subscription. You can try the following solutions:

    Solution 1: Confirm that your subscription is active by checking your Apple ID's subscription status.

    Solution 2: Try signing out and back into Apple ID if your subscription is active.

    Solution 3: Confirm iCloud Music Library is enabled on your devices. For iPhone or iPad users, simply go to "Settings" > "Music" > switch on "Sync Library"(green).

    Moreover, some additional troubleshooting steps can be accessed in this article: Access your music collection on Mac/Windows/iOS/Android with Apple Music.

    switch on Sync Library

    2.4 Apple Music Keeps Skipping Songs?

    This could be due to outdated iOS, iCloud Music Library syncing issues, or the app's cache or data problems. You can try the following solutions:

    Solution 1: Make sure you're running the latest iOS version in "Settings" > "General" > "Software Update" and then restart your iPhone.

    Solution 2: Ensure iCloud Music Library (or Sync Library) is turned on.

    Solution 3: Go to "Settings" > [your name] > "Media & Purchases", and sign out. Then restart your iPhone and sign back in. This will clear caches by removing all music available for offline listening, but you can download it back to your phone once you're signed in.

    log out of Apple Music on iPad

    2.5 Missing Songs After Turning On Sync Library?

    If songs are missing on your library, you can check the following factors to solve this problem:

    Solution 1: Confirm the internet is connected and "Sync Library" is enabled on your devices. If the issue is only with songs that were recently added, try waiting for them to fully sync across devices.

    Solution 2: Make sure your device is signed in with the same Apple ID as your Apple Music subscription Navigate to "Account" or click [your name] on Apple Music and check.

    Solution 3: Check the cloud status of songs. Open the Apple Music app or iTunes and select "Songs". Then right-click on the headings bar to show the "Cloud Status" and "Cloud Download".

    Check Apple Music tracks clound ststus
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    2.6 Can't Play Downloaded Songs?

    For this problem, you need to pay attention to your subscription status and whether the downloaded file is deleted or corrupted.

    Solution 1: Go to "Settings" > "Apple ID" > "Subscriptions" to check if your Apple Music Membership has expired or is still active because the songs you downloaded from the Apple Music catalog will be removed from all devices.

    Solution 2: Apple Music will delete songs you haven't listened to in a while to save some iPhone storage. Go to "Settings" > "Music" > "Optimize Storage" and turn off "Optimize Storage", then it'll stop Apple Music from deleting downloaded songs.

    Solution 3: Make sure you have the correct file format and that the song hasn't been corrupted.

    Solution 4: Try removing and re-downloading music. Restarting your device might also solve the problem.

    stop Apple Music optimisestorage

    2.7 Can't Find Family's Shared Content?

    Solution 1: Check your Family Sharing settings. Make sure that you're using the same Apple Account for Family Sharing and Media & Purchases. And make sure that "Share My Purchases" is turned on. Then ask your family members to check their settings too.

    Solution 2: Make sure that you sign in to all Apple services using the same Apple Account that you use for sharing content with your family.

    Solution 3: Note that some subscriptions, such as individual Apple Music and Apple One plans and in-app purchases from non-participating apps, are not shareable through Family Sharing.

    Solution 4: Confirm your family members don't hide their purchases. If he did, other family members would be unable to see it.

    turn on Share My Purchases

    2.8 Apple Music App Crashes or Won't Load?

    It's especially annoying when you're in the middle of listening to music or finding a song, and the app crashes repeatedly. To fix it, try the following simple ways.

    Solution 1: Restart the app or reboot your device, which might quickly fix the problem.

    Solution 2: Uninstall and reinstall the Apple Music app to update the Apple Music app to the latest version.

    Solution 3: Ensure the device's OS is up to date because it may be isolated to one specific device.

    Solution 4: Check to see if Apple Music's servers are operational by visiting Apple's System Status website and Downdetector.

    If the above doesn't mention the problem you're experiencing right now, you can refer to some generic solutions to fix your problem. If none of these solutions can help you fix Apple Music bugs, you can contact Apple Support for more specific troubleshooting tailored to your situation.

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