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How to Fix Amazon Prime Music Can Only Shuffle and Not Downloading

Updated on: April 22, 2024
Category: Amazon Music Tips

Amazon Prime is known for offering consumers unbeatable streaming deals and recently they announced to expand their Prime Music library from 2 million to over 100 million songs.

So now, Amazon Prime customers have access to an even wider range of music, but with two big frustrations - this new update limits to play music on shuffle mode only, and the previous offline download feature is no longer available. How to download Amazon Prime Music and play music on-demand again in 2024? You'll find the best solutions on this page.

amazon prime music shuffle mode

What Has Happened to Amazon Prime Music?

Before coping with your difficulties, let's take a first look at what has exactly changed on Amazon Prime Music on November 03, 2022.

Though this improvement let Amazon Prime subscribers have more options in the 100-million music library, it turns out that most users are very disappointed with the shuffle playback and the removal of offline download feature. Nevertheless, Amazon Prime still reminds subscribers that they never really own any tracks from streaming services, and the service rule will be changed on a dime.

How to Turn Off Shuffle on Amazon Music and Download Offline

We all hope that Amazon Prime will revert back to the on-demand and offline playback feature ASAP, but there's still no progress obviously. So from now on, you can only follow their leads - use the All-Access playlists or upgrade to Amazon Music Unlimited at $8.99/month. Or, use NoteBurner Amazon Prime Music Downloader to download Amazon Music songs as actual files, so that you can truly own your Amazon Music streams. In this part, we will explain these solutions one by one.

Solution 1. Get into the All-Access Playlists

For Amazon Music Prime, its offline playback feature is not completely disabled - you can still download All-Access playlists offline and play them on-demand mode. Here's the how-to:

Step 1 Open the Amazon Music app on your device, and log into your Amazon Prime account.

Step 2 From the home screen, you can easily find All-Access playlists. Click the one you prefer and get into the detail page.

Step 3 Simply pick a music track to listen to, or just click the three-dot icon, then "Download" to play with skips.

all access playlists on amazon music

Solution 2. Upgrade to Amazon Music Unlimited

Just $8.99/month, you can upgrade your Amazon Prime Music to Amazon Music Unlimited. With the Music Unlimited membership, you could gain full benefits, including ad-free access to 100 million songs in up to HD and Ultra HD quality, thousands of ad-free podcasts, a catalog of spatial audio music, an offline listening option, and on-demand playback without skipping restrictions.

Amazon Music Unlimited

Amazon Music Prime

Music Catalog 100 Millions + 100 Millions +
Music Quality 256kbps MP3 HD 850kbps (16-bit/44.1 kHz) FLAC
Ultra HD 3730kbps (24-bit/192kHz) FLAC
Play On-Demand YES NO
Offline Playback YES NO

Once you've subscribed to Amazon Music Unlimited, disabling shuffle play across all devices is straightforward: Begin by playing any song from Amazon Music app. Click on the album cover located in the 'Now Playing' bar at the bottom to access the 'Now Playing' screen. Here, locate the Shuffle button and click on it to turn off Shuffle.

turn off shuffle on unlimited

Solution 3. Download the Elder Version of Amazon Music App

Looking to save some cash on your Amazon Music subscription? If you're not keen on upgrading to a pricier plan, there's a temporary workaround for desktop users. Consider reverting your Amazon Music app to its previous version temporarily. This nifty hack allows you to enjoy the previous on-demand playback & offline playback features without splurging extra.

For Windows:

For Mac:

 amazon music old version

Solution4. Download On-Demand Amazon Music Playlists

For those who don't want to sign up for Amazon Music Unlimited, but are still eager to download Amazon tracks offline, you can also choose to use NoteBurner Amazon Music Converter, which is used to batch download songs, playlists, or podcasts from Prime Music to computer local drive. After customizing the output format setting on this tool, you can save Amazon Music to MP3, AAC, FLAC, WAV, AIFF, or ALAC format. After downloading Amazon Music songs, you could add them to any music player and enjoy them offline with no limitations.

amazon music converter
Features of NoteBurner Amazon Music Converter:
  • Download Amazon Music songs/playlists/albums/podcasts
  • Convert Amazon songs to MP3/AAC/WAV/AIFF/FLAC/ALAC
  • Up to 10X faster speed; keep Ultra HD audio quality
  • Keep ID3 tags & lyric after conversion
  • Highly compatible with the latest Amazon Music
Try It Free win Try It Free mac
$14.95 for a license & free upgrade
streaming music recorder

NoteBurner Amazon Music Converter supports running on Windows and macOS systems. Next, we will take the Windows version as an example to show you how to use this tool to download 100 million Amazon Music songs for offline playback without shuffle mode.

Step 1 Download and open NoteBurner Amazon Prime Music Downloader on your computer, then choose the "Record songs from Amazon Music App" option.

noteburner amazon prime music converter

Step 2 Add Prime Music to NoteBurner by dragging and dropping playlist from the Amazon Music app to NoteBurner's main interface.

add amazon music

Step 3 Click the gear Settings icon in the upper right corner to choose output format, conversion mode, output quality, and so on.

customize output settings

Step 4 Click the "Convert" button on the bottom right of NoteBurner to start the download process. Now just wait for the conversion to complete.

convert amazon music

Step 5 Once the conversion is finished, click the "Converted" menu to find out the download history of your Prime Music.

converted amazon music

Now, you can directly play these offline Amazon Music songs on any media player and you could also skip to the next one unlimitedly.


In the article, we've detailedly explained the new changes on Amazon Prime Music after November 2022. Due to the impact of Amazon Music's update, offline playback and on-demand feature are restricted for all Prime members.

To record Amazon Prime Music and listen to them offline with the unlimited skips feature, NoteBurner Amazon Music Downloader is the best tool you can ever miss. Only by downloading Amazon songs with it, you could truly own Amazon Music tracks on your devices.

Note: The free trial version of NoteBurner Amazon Music Converter enables you to convert the first 1 minute of each song. You can unlock the time limitation by purchasing the full version.

transfer amazon music to mp3 player
How to Play Amazon Music on MP3 Player

Purchase MP3s from Amazon Music or use NoteBurner Amazon Music Converter to convert Amazon songs to MP3 so that you can transfer Amazon playlist to MP3 player easily.

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