NoteBurner provides free trial versions of all products for downloading directly from our website. Before you purchase the full versions of NoteBurner, please download these programs to test whether they are compatible with your computer systems and meet your needs of conversion.
Once the order is done, the sale cannot be cancelled. However, there are also some exceptions for special cases. In order to make it clear to you, we've listed NoteBurner refund policy as below:
We do not accept the refund requests or products exchange in these cases:
- You changed your mind after placing a payment.
- You purchased the so-called "wrong" product, and you purchased the "right" product from other companies.
- You requested a refund for technical issues, but never asked for any assistance from our support team with any detailed descriptions of the problem.
- You requested a refund but the order has already exceeded the refund period.
- You failed to receive the registration code for the product, and neither tried our "Registration Code Retrieval" wizard nor asked for assistance from our support team.
We accept refunds in these cases:
- You purchased a wrong product from NoteBurner, and then purchased the right product from NoteBurner within the refund period. We can refund you for the wrong product. But if the two products are irrelevant, we do not approve the refund.
- You paid twice for the same product accidentally. We can refund the duplicated purchase to you.
- You never received the registration code, and got no response from our support team after inquiring us.
- NoteBurner has fatal technical problems that our technical support team can't provide a fix within the refund period.
- You've been charged again by forgetting to cancel the auto-renewal, and contact us before the refund date.
Details on Refund Period
- We offer a refund within 30 days of your purchase for NoteBurner Spotify Music Converter for Win and Mac (Lifetime Plan), NoteBurner Audio Recorder for Win & Mac.
- We offer a refund within 5 days of your purchase for NoteBurner Spotify Music Converter for Win and Mac (1-Month & 12-Month Plan).
- We offer a refund within 2 days of your purchase for Netflix Video Downloader for Win.
Once the order is cancelled, please:
- Uninstall the software and remove it from your computer.
- Destroy the disc and uninstall the software from your computer if you purchased a CD version.