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NoteBurner Spotify Music Converter FAQs

For Windows Users: Install the NoteBurner Spotify Music Converter for Windows on your PC. Then launch NoteBurner. Click the Menu icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

Register NoteBurner Spotify Music Converter for Windows

For Mac Users: Install the NoteBurner Spotify Music Converter for Mac on your Mac. Then launch NoteBurner. Click the menu bar "NoteBurner Spotify Music Converter (on the upper left of the screen) > Registration. There will be a registration popup dialog, where you can copy and paste the the registration email and license code.

Register NoteBurner Spotify Music Converter for Mac

1. Please make sure you are running the right program.

2. The registration entry is case-sensitive. Please make sure you do not insert any blank after the registration email and license code.

3. Should the problem persist, please contact us by e-mail at [email protected] for help.

It's the limitation of trial version. To unlock the restriction, please purchase a license. If you'd already bought a license, please register the program to get access to the full version.

Intelligent Mode is a combination of Spotify Record Mode and YouTube Download Mode. When you choose "Intelligent Mode" in the setting window, the conversion rate would be increased a lot thus you can get the Spotify tracks as needed.

Currently NoteBurner Spotify Music Converter supports being added to 100 songs at most at one time.

If you want to convert a playlist with more than 100 songs, please open the playlist on Spotify, select all files in the playlist and then drag & drop them to NoteBurner program for converting.

Or we advise you to create some new playlists and separately add them for batch conversion.

Yes, you can. Before converting, please go to the output settings of NoteBurner (on the upper right) and click "Output Organized", then choose the "Artist / Album" in the drop-down list.

If you are not satisfied with the output quality, please slow down the conversion speed to 1X for a try. Should the issue persist, please contact us by e-mail at [email protected] for help.

If you want to download the songs in full volume, we suggest you can change the setting in Spotify. The most important thing is to uncheck the "Set the same volume level for all songs“ box in spotify. You can find the box through: "..." > Edit > Preferences... > SHOW ADVANCED SETTINGS.

If you'd like to submit feedback to us, please click the menu button on the upper right and choose "Feedback" in the drop-down list. There you will see the feedback entry.

Note: If multiple devices are logged in with the same Spotify account, please make sure you are selecting "This Computer" to play the audio on Spotify when downloading Spotify music with NoteBurner program.

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1. Error Code 1001:

Cause: Spotify may not be installed correctly.

Solution: Please refer to our Solutions to Error 1001.


2. Error Code 1002:

Cause: The current song can't be played on Spotify.

Solution: Please refer to our Solutions to Error 1002.

Tip: If you manually launched Spotify App, please re-launch NoteBurner Spotify Music Converter for a try.


3. Error Code 1004:

Causes: The current song can't be played on Spotify; Spotify crashes after clicking "Convert" button.

Solution: Please re-convert the music or adjust the settings on Spotify by referring to Solutions to Error 1004.


4. Error Code -1:

Causes: Unknown error.

Solution: Please try again later or change your conversion mode by referring to Solutions to Error -1.


5. Error Code 1009:

Causes: The selected "Output Folder" has no permission to read/excute/write/delete files.

Solution: Please change a different “Output Folder by referring to Solutions to Error 1009.


6. Error Code 2000:

Causes:The "Output Folder" is out of space.

Solution: Please >free up some space under your output folder or change the output folder by referring to Solutions to Error 2000.


7. Error Code 2001-2005:

Causes: Query no match, query failure, download failure under "YouTube Download" conversion mode.

Solution: Please select other conversion modes by referring to Solutions to Error 2001-2005.

Note: If the issue can't be fixed by the recommended solutions above, please send us the following information by e-mail at [email protected].

  • What's your Windows OS? 32 bits or 64 bits?
  • Are you a Spotify Free user or Spotify Premium subscriber? And what's your Spotify version?
  • Please send us the two log files of NoteBurner. You can find them by going to NoteBurner Spotify Music Converter, Menu > Open Log File. They are called log.txt and record.log.

Currently, NoteBurner Spotify Music Converter only supports converting music from Spotify V1.0.87.491 or above at 1X speed with SIP enabled. So in order to convert music files at upto 5X speed, please refer to "How to Make NoteBurner Spotify Music Converter Work at 5X Speed?" to turn SIP off.

The sound has stopped working on your Mac after using NoteBurner? No worries, you can refer to this guide to get your Mac's speakers working again: How to Make Your Mac Sound Work Again?.

[1] Please make sure you are running the latest version of NoteBurner, otherwise, please directly download the latest version through Download Center.

[2] Please make sure your music can be well-played on your Spotify before converting.

[3] Please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver" (see this tutorial), then reboot your Mac and retry.

[4] Please check whether there is any external audio device connected with your computer including USB, Wi-Fi, Bluetooth, and HDMI, etc. If so, please disconnect them and retry.

[5] Please add the program to accessibility permissions on your macOS for a try:

Step 1: Click the Apple symbol in your macOS menu bar and open System Preferences.

Step 2: Choose Security & Privacy.

Step 3: From the Security & Privacy panel, open the Privacy tab and select Accessibility.

Step 4: click the lock at the bottom of the modal window to make changes and then click the + sign and find NoteBurner in your Applications folder.

Once you double-click the application, it will automatically be added to the "Allow the apps below to control your computer" list. Make sure to check the box next to it before clicking the lock again.

Should the problem persist, please send an e-mail to our support team at [email protected], attached your macOS info, Spotify version as well as the log files of NoteBurner. Just find the menu button on the upper left corner and click on File > Show Log File, and a window which contains the log files would pop up. They are Spotify.log and Application.log.


Haven't resolved your problem after trying above methods? Feel free to contact us via Email: support [at] noteburner.com (replace [at] as @ before sending message).